IEM 5813 - Performance Measurement Systems

Prerequisite(s): 3813, 4413 or equivalents. Strategies and methods to define, measure, and apply individual, group- and organizational-level performance metrics in a variety of service and production contexts. Implementation and effective use of metrics. Measurement’s role in a management system, managerial decision styles and preferences, operational definitions of performance, processes for identifying and applying metrics, performance measurement tools and techniques, data collection, portrayal of quantitative and qualitative information, and the role of computer technology in measurement system application.

Fall Dates: 
Monday, August 21, 2017 to Friday, December 8, 2017
CRN: 
67398
Additional Information: 

Textbook Information:

Douglas W. Hubbard, How to Measure Anything: Finding the Value of Intangibles in Business (3rd ed., Wiley, 2014). ~ $30 new.  See also http://www.howtomeasureanything.com/.

Bernie Smith, KPI Checklists (Metric Press, 2013). $23 new.  See also https://madetomeasurekpis.com/.

Stephen Few, Show Me the Numbers: Designing Tables and Graphs to Enlighten (2d ed., Analytics Press, 2012). ~ $28 new.  See also https://www.perceptualedge.com/.

Martin Klubeck, Metrics: How to Improve Key Business Results (Apress, 2011). ~ $24 new

Thomas Gilovich, How We Know What Isn't So: The Fallibility of Human Reason in Everyday Life (Free Press, 1993). ~ $15 new

ETM Advisor’s Comments: 
This course is and elective for MSETM students and is typically offered every fall.  

 

Registration Procedure: 
Instructor: 

Dr. Paul Rossler